Libraries

Level 2 Library Services FAQ

What is the best way to contact the library?

For any enquiries contact 07 888 7157 or 027 558 3133 (Matamata), 07 889 8388 or 027 641 9102 (Morrinsville) or 07 889 8388 or 027 641 9102 (Te Aroha) during normal business hours or email This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Will the library be reopening at Level 2?

Yes. However, borrowing items will look a little different under Alert Level 2.
From Thursday 14 May:
• we'll be taking "library takeaway orders" - Contact us to tell us what you would like and arrange a time to collect your items or for more information.
• Return slots will reopen 24/7 - however, don't panic! Everything borrowed before Level 4 has been extended until 30 June, so you don't need to return your books straight away.
Wifi will continue to be available outside libraries between 8am-8pm. Please maintain physical distancing.

 

What safety measures will be in place during Level 2?

When the libraries reopen to the public on Saturday 23 May, customers will be required to provide contact details for contact tracing purposes, sanitise hands before entering and practice physical distancing.

 

What will the libraries opening hours at Level 2 be?

From Thursday 14 May we'll be taking "library takeaway orders" - Contact us to tell us what you would like and arrange a time to collect your items or for more information. 

We are re-opening with special hours on Saturday 23 May 9.30am – 12 pm and 1-3.30 pm.

Please note that on Wednesday 27 May 9.30-10.30 and Wednesday 3 June 9.30- 10.30 we are offering a dedicated hour for seniors and vulnerable persons to visit the library.    

Keep an eye on our opening hours page for more updates.  

 

Can I return my library books at Level 2?

Yes. Return slots will reopen 24/7 - however, don't panic! Everything borrowed before Level 4 has been extended until 30 June, so you don't need to return your books straight away. Please delay returning your books if you or anyone in your family has been unwell recently.

 

Are returned books being cleaned to prevent possible spread of Covid-19?

Yes. The Ministry of Health has said that books pose a very low risk and there should be no need to quarantine them at Level 2. However, because of the Covid-19 cluster in our district we have decided to take extra precautions. We are following the guidelines of the Australian Library and Information Association which advises leaving books for 24 hours before handling, and wiping items with plastic covers with alcohol wipes. We are also asking customers not to return books if they or anyone in their family has been unwell recently.

 

I have reserved a book, either before or during the lockdown period, can I come and pick it up? 

We have kept books on reserve waiting for you until we reopen. We will notify you when you are able to pick up your reserve.

 

Can I read the newspaper at the library? 

No. When we reopen, we'll need to keep numbers in the libraries to a minimum so you will not be able to read the newspaper in the library at Level 2.

 

If free wifi still available outside the library buildings?

Yes.  Free wifi is available outside the library buildings Monday to Sunday 8am - 8pm. Connect to: APNK Library, Password apnk2765. Please maintain physical distancing while you are using this service. 

 

Can I access the computers?

Not yet. We'll reopen for customers from Saturday 23 May - from 9.30am onwards. Keep an eye on our opening hours page for updates. 

 

I just want to print something off, can I do this?

If you have a Google account you can send printing to the library from home and then pay and collect it on the same day. For instructions on how to set up your computer or mobile device to print to the library from home, click here.

 

Will library programmes, such as Toddlertime, Wriggle&Rhyme, Lego Club and Book Club resume under Alert Level 2?

No. Toddlertime, Wriggle&Rhyme, Bricks for Kids and Book Club will not resume at Alert Level 2. Check out our range of online resources available to help you fill this void, such as Build-A-Toddler Time and the 30 day Lego Challenge and we've teamed up with Hauraki District Libraries to provide an online book chat

 

What other resources can I access?

We have a range of e-books and online resources for you to try such as:

 

I want to access an online resource but I do not know my library card number or PIN

Your PIN can be reset online, or by This email address is being protected from spambots. You need JavaScript enabled to view it.. Your library card number is the barcode number on the back of your card. If you do not have your card, or the number doesn't work, please contact us.

 

I went to access an online resource, but my account is blocked, what do I do?

Please create a new digital only membership here, (ignore the message stating 'your name is already in use'). ThenThis email address is being protected from spambots. You need JavaScript enabled to view it. and we will e-mail you back a new library card number.

 

I'm trying to use an online resource but I am having trouble getting it to work. What do I do?

Please contact us using the This email address is being protected from spambots. You need JavaScript enabled to view it.or online form. Include as much detail as possible and a member of our team will contact you to help you.

  

Question not answered above? Please contact us and we will respond as soon as we can.

 

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Updated 14/05/2020